FAQs

How do I pay for my order?

We currently accept the following payment methods: VISA, MASTERCARD, AMEX, APPLE PAY AND PAYPAL.

Where do you ship and how much does it cost?

We ship worldwide and all orders will be shipped via Express and Standard Shipping. Please find your zone below:

Europe:

Express: 17,28€ // Standard: 6,75 €

North America

Express: 23,39€ // Standard: 9 €

Central and South America

Express: 26,99€ // Standard: 9 €

Asia and Middle East

Express: 26,99€ // Standard: 10 €

Africa and South Africa:

Express: 26,99€ // Standard: 9 €

Australia and New Zealand:

Express: 26,99€ // Standard: 11 €

Russia:

Express: 26,99€ // Standard: 9 €

Delivery Time?

BELIEFCLO processes orders in Barcelona from Monday to Friday. www.beliefclo.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. www.beliefclo.com ships all over the world via Express and Standard Shipping. www.beliefclo.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to www.beliefclo.com's control.

Once shipped, arrival time of packages may vary from country to country.

Express delivery for shipments addressed to:

  • Spain: approximately 1-2 working days (excluding the Spanish Islands which may take 2-3 working days).
  • European Union and UK: approximately 2-3 working days.
  • Rest of the world: approximately 4-5 working days.

Standard delivery for shipments addressed to:

  • Spain: approximately 2-3 working days (excluding the Spanish Islands which may take 3-6 working days).
  • European Union and UK: approximately 3-6 working days.
  • Rest of the world: approximately 6-12 working days.

Why do my billing and shipping address have to match?

We require that your billing and shipping address match as an additional step to prevent card fraud.

Do you accept returns?

Yes, please refer to the returns section (6.) in our terms and conditions. https://beliefclo.com/pages/terms-conditions 

Will I be charged tax or customs on orders?

You will not be charged any extra tax or customs if you live within EU and UK. If you live outside that zone, you may be charged customs or import tax. BELIEFCLO and www.beliefclo.com is not responsible for import duty or custom tax, and this is solely the responsibility of the buyer.

VAT

VAT is included in the prices showing in the website or any other sales channel (Facebook, Instagram,..).

Can I track my order?

Once your order is shipped, you will get a confirmation and a tracking number from the carrier.

How can I contact you?

Please e-mail info@beliefclo.com with any question regarding your order/purchase/navigation.

 

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